Shop employees experience knife threats and harassment, with over half reporting weekly mistreatment. Campaigns such as Let's Respect Retail and ShopKind Week draw attention to rising retail crime. The rise in abuse is linked to a series of incidents documented across the sector this autumn.
A Waitrose veteran assumes the role of Head of Customer Experience & Operations at Marks & Spencer. Liverpool FC launches a new store in Oslo, celebrated by Robbie Fowler. Independent retailers expand within Staffordshire's shopping centre. Retailers are reviewing security staffing and training in response. Staff unions call for additional safeguards as cases increase.